Support

Something broken, confusing or unfair? Email hello@lastflame.app and I'll get back to you, usually within a couple of days. Lastflame is made by one person, so every message gets read.

If it's a bug, it helps to say what you were doing when it happened and which iPhone and iOS version you're on. You can also send feedback from inside the game, under Settings, Send feedback.

Common questions

I bought something and it isn't showing up.

Go to the store screen in the game and tap Restore purchases. Make sure you're signed in to the same Apple ID you bought it with. If it's still missing, email me with the date of the purchase.

Can I get a refund?

Refunds for App Store purchases go through Apple at reportaproblem.apple.com. I can't issue them myself.

Will I lose my seasons if I get a new phone?

Seasons and your career are saved on your phone. They move over with an iCloud or computer backup of the device, but deleting the app deletes them.

Does it need an internet connection?

No. Everything runs on your phone. You only need a connection to make or restore purchases.

The castaways seem to know things I didn't tell them.

People at camp talk to each other. If you told someone a plan, assume it can travel.

Is this connected to a TV show?

No. Lastflame is an independent game and isn't affiliated with any TV program.